Job Title

COO – Chief Operation Officer – Head of Operations – MPF service

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Stella Huo

99 Active Positions

Job Description

The Company:

Our Client is one of the most well-known international financial groups and one of the authorised MPF Providers in Hong Kong.

The role is responsible for managing and supervising the daily operations of the MPF Business of one of the fastest growing MPF Providers in Hong Kong, with a substantial Pensions, Funds and Trusts services offering.



  • Formulate the goals, objectives and business operations of the department
  • Manage and supervise daily operations in MPF, Funds and Trust Operations.
  • Monitor and control daily operational tasks so that timely and quality services are delivered and ensure compliance with statutory deadlines where applicable.
  • Train and develop subordinates so that staff can perform up to the required standard and successors can be identified.
  • Ensure and improve efficiency and effectiveness of the team.
  • Effective communication with subordinates, peers, supervisors, and other colleagues across teams.
  • Handle special projects, ad hoc tasks, and other restricted transactions as assigned by supervisors.
  • Assist in preparing statistics for management information and reporting purposes


Essential Requirements & Skills:

  • University Degree Holder
  • Good people management skills with the ability to coach and supervise junior staff
  • Good communication skills and the ability to handle multiple tasks, work under pressure and meet deadlines
  • Lead and plan ahead all Operations activities
  • Previous operational experience and management of teams within MPF, Funds and Trust Operations
  • Review and update operations’ booking, procedures and control
  • Ensure all mandatory training (e.g. Sanctions and AML) are completed by staff in accordance with Head Office/regulatory requirements
  • Plan the career development for staff in order to meet the department goal
  • Hire and retain staff with career goals and progressions clearly defined and appraised


Other Information:

  • Minimum 7-12 years’ experience in Operations directly related to the MPF / ORSO industry within in corporate banking/ insurance/ wealth management.
  • At least 4+ years of management experience and supervision experience
  • Strong strategic planning, analytical and process improvement capabilities with accomplishment of efficiency gains/cost savings
  • Exceptional written and verbal communication skills. Ability to effectively interact with all levels of the organization including senior management
  • Excellent decision-making, problem solving and organization skills with the ability to multi-task in a fast-paced environment
  • Ability to build effective relationships internally with multiple business units
  • Employee Development – offers feedback, coaches’ employees, reward employees
  • Sense of Urgency-meets deadlines, establishes appropriate priority, and gets the job done
  • Business Planning and Budget with ability to report variance adjust as needed
  • Excellent organizational and leadership abilities
  • Fluent in English and Chinese (including Mandarin)


Benefits & Remuneration:

  • Excellent remuneration including group benefits will be offered and will be commensurate according to experience and candidate’s track record.
  • A stable, steady hours 5 days week environment.
  • Excellent career growth potential throughout the group


For further information, please contact Edward or Chloe at 2523 9955.



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